Assured is here for the courageous leaders, those who challenge the status quo and ask 'what is possible'? We can answer the questions about how to execute, how to inspire, and how to stop best practice from stifling innovation. And we'll work with you not do it for you.
We work with you to embed services thinking into your organisation, making it replicable and lasting. Together, we forge a common sense that will enable you to address opportunities and challenges with confidence and certainty.
We have a proven track record. Focusing on how to think, instead of what to think. We're passionate about translating insight into action and serving your customers.
Value chains consist of structures, processes, people and interactions. Our approach addresses a cultural, behavioral, attitudinal shift in thinking – flushing out 'elephants in the room' in order to effectively align this value chain – embedding a line of sight 'end-to-end'.
New thinking is accelerated in a way that brings strategic clarity – a systematic approach to deliver systemic change.
It's the insight of standing in your customers' shoes that gives the clarity to align your outcomes with actions. We've listened to clients tell us that they've become bogged down in the everyday, that they've lost sight of their customer, that something needs to change. We'll help you drain the swamp and step out of "being busy being busy". Together we will identify who you serve, what you do for them, and why. What is profitable and unprofitable activity. Where to best direct resource, and how best to serve your customers.
Assured works alongside leaders to unite their people, connecting strategy to operations, eliminating organisational drag and meeting the needs of those you serve.
Success is the right service provided to the right customer for the right reason by the right service provider at the least cost. Underpinned by a consistent, simple view of the customer.
A change in thinking can only be driven by granting permission to do so. We work with you to identify your new operating model and build a coalition by uniting, coaching and facilitating your leadership teams to engage, contextualise and visualise your desired future state.
Together we build a visual roadmap that objectively captures your journey – yesterday, today, and tomorrow. We don't pretend to know your business better than you – that's why the roadmap is developed through workshops with you and tested again and again for resonance. A visual roadmap is your strategy on one page. It brings focused attention to the attributes you want to define your future. It allows all involved to see their role and identify the steps to your end goal.
We encourage you to experiment, to apply the new thinking – after all, "unlearning convention is best achieved normatively, by doing" John Seddon, Vanguard Inc.
Why settle on doing the wrong thing when you could do the right thing?
Typically this makes our engagements self-funding – when we look at the holistic view, there is usually an immediate opportunity waiting to be realised. It just takes a little focus and outside-in thinking to bring it to life. Each of the prizes on the way take you one step closer to the ultimate prize – realising your future state vision.
Prizes are reflected in both tangible and intangible outcomes but also new organisational capability – the ability to be "free" (agile, responsive, serve and unlock potential).
We provide organisations with an ever-evolving set of tools. With two decades of experience, these tools are tailored to our clients' needs, designed to manage risk and support the transformational journey to their desired future state.
When we leave your organisation, we want it to be customer driven, with people, processes and enabling technology aligned. Whether you serve external or internal customers, we will work with you to ensure you have control over the newly configured services approach.
We lock in long term sustainability of the new approach through a control and sustainability function which uses reporting tools to track and monitor KPIs, targets and scorecards across your organisation. This ensures full visibility of the day-to-day service performance for the entire organisation, that the benefits gained are embedded and on-going and that leaders can continue to ask the right questions and make fact-based decisions.
In witnessing the realities of change first hand on a daily basis, we've grown to admire the courage that leaders exhibit when they overcome resistance to sustained improvement.
Our role is to make sure that your guiding coalition remains objective about the transformation journey and that unforeseen issues are anticipated and addressed before they slow momentum.
We encourage you to use our change assessment tool – based on Professor John Kotter's thinking – to consider your changes in thinking and whether you are addressing Kotter's eight fundamental forces that resist change.
We're passionate about bringing services thinking to life, delivering delighted customers and breakthrough financials. We value the trusted, collaborative relationships that we build with our clients. We have enjoyed working in many countries, with both internally and externally facing clients.
We would love to talk to you.